Privacy Policy

Company: Translation Excellence, Inc. Effective Date: June 18, 2026 Last Reviewed: June 18, 2026

Contents

About This Policy
Information We Collect
How We Use Your Information
Cookies & Tracking
Information Sharing
Data Retention
Your Privacy Rights
Security
Third-Party Links
Children’s Privacy
Policy Updates
Contact Us

Your privacy matters to us. Translation Excellence, Inc. (“Translation Excellence,” “we,” “us,” or “our”) is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and your rights regarding that information. By using our website, you agree to the practices described below.

About This Policy

This Privacy Policy applies to the Translation Excellence website and all associated web pages, forms, and digital interactions operated by Translation Excellence, Inc. It does not govern any separate privacy practices that may apply to our professional interpreting, translation, or ASL/CART service engagements, which are subject to their own confidentiality obligations and applicable law.

Translation Excellence is a professional language services company providing interpreting, translation, and accessibility services (including ASL and CART). All service-related communications are handled with the highest degree of professional confidentiality in accordance with industry standards and applicable regulations.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you visit our website.

Data Collected

How Collected

Contact Information

Name, email address, phone number, company name, service inquiry details

Contact forms, service request forms

Account Information

Username, email address, password (hashed), account preferences, communication history

Account registration and login

Newsletter & Marketing

Email address, name, communication preferences

Newsletter signup forms

Usage & Analytics Data

IP address, browser type, device type, pages visited, time on site, referring URLs

Cookies, analytics tools (automated)

Communications

Content of messages sent through our contact form or email

Direct submission

We do not knowingly collect payment card numbers, Social Security numbers, or other sensitive financial information through our website.

How We Use Your Information

We use the information we collect for the following purposes:

Respond to inquiries — To reply to service requests, quotes, or questions submitted through our contact forms.
Provide and manage services — To fulfill your service requests, manage your account, and communicate regarding active engagements.
Send newsletters and updates — To deliver marketing communications, industry updates, and company news to subscribers. You may unsubscribe at any time.
Improve our website — To analyze usage patterns, diagnose technical issues, and enhance the functionality and content of our site.
Legal and compliance obligations — To comply with applicable laws, regulations, and contractual requirements, including those governing government contracts.
Communicate important notices — To send administrative messages such as policy changes, security alerts, or account-related notifications.

We do not sell, rent, or trade your personal information for third-party marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and gather analytics data.

Cookie Type

Purpose

Can Be Disabled?

Essential

Required for core website functionality, session management, and security.

Analytics

Help us understand how visitors interact with our website. We use tools such as Google Analytics.

Yes

Functional

Remember your preferences and settings to provide a personalized experience on return visits.

Yes

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features.

Google Analytics

We use Google Analytics to collect anonymized data about how visitors use our website. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: Trusted third-party vendors who assist us in operating our website and business (e.g., email platforms, CRM software, web hosting). These parties are contractually obligated to protect your information.
Legal obligations: When required by law, subpoena, court order, or government regulation, or to protect the rights, property, or safety of Translation Excellence, our clients, or the public.
Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our business assets.
With your consent: We may share your information for any other purpose with your explicit consent.

Translation Excellence operates under professional confidentiality standards required of language services providers. Interpreter and translator communications involving clients are subject to strict confidentiality obligations separate from this website privacy policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or contract.

Contact form submissions: Retained for up to 2 years, or until the business relationship concludes.
Account information: Retained for the life of your account, plus a reasonable period thereafter.
Newsletter subscriptions: Retained until you unsubscribe or request deletion.
Analytics data: Aggregated and anonymized; retained per the retention settings of the analytics platform used.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

📋 Right to Access

Request a copy of the personal information we hold about you.

✏️ Right to Correct

Request corrections to inaccurate or incomplete information.

🗑️ Right to Delete

Request deletion of your personal information, subject to legal obligations.

🚫 Right to Opt Out

Unsubscribe from marketing emails at any time using the link in any email.

📦 Right to Portability

Request a copy of your data in a structured, machine-readable format.

⛔ Right to Object

Object to certain types of processing, including direct marketing.

California Residents (CCPA / CPRA)

California residents have additional rights under the CCPA and CPRA, including the right to know what personal information is collected, sold, or disclosed, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include SSL/TLS encryption, access controls, regular review of data practices, and vendor due diligence. No method of internet transmission is 100% secure; if you believe your information has been compromised, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites not operated by Translation Excellence. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete that information promptly. Contact us at Section 12 if you believe a child has submitted information to us.

Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Reviewed” date at the top of this page. Your continued use of our website after changes become effective constitutes acceptance of the revised policy.