WHAT THEY DO:

Lowes Companies, Inc. is a major home improvement retailer in the United States and Canada. They offer a wide range of products for home improvement and construction projects, including building materials, appliances, tools, paint, flooring, and outdoor living products. Lowe’s also provides various services, such as installation, rental equipment, and home improvement consultations.

The Challenge

Lowe’s, a leading home improvement retailer, is committed to fostering a diverse and inclusive workplace. To ensure effective communication and training for its multilingual workforce, Lowe’s faced the challenge of providing language support during employee training sessions, performance reviews, and disciplinary actions.

The Solution

To address this challenge, Lowe’s partnered with TE, a leading language services provider. TE provided certified onsite and remote consecutive interpretation services, enabling seamless communication between employees and management, regardless of language barriers.

Key Strategies Employed by TE:

• Certified Interpreters: TE provided highly qualified and certified interpreters who were proficient in multiple languages, ensuring accurate and confidential communication.
• Onsite and Remote Interpretation: TE offered flexible interpretation solutions, including onsite interpretation for in-person meetings and remote interpretation for virtual training sessions.
• Specialized Terminology: TE’s interpreters were well-versed in industry-specific terminology, ensuring precise and effective communication during technical training sessions.
• Cultural Sensitivity: TE’s interpreters were culturally sensitive and aware of the nuances of different cultures, facilitating effective communication and building rapport.

The Benefits

By leveraging TE’s interpretation services, Lowe’s achieved the following benefits:

• Enhanced Employee Engagement: Clear and effective communication fostered a more engaged and motivated workforce.
• Improved Training Outcomes: Language barriers were eliminated, leading to better understanding and knowledge retention.
• Increased Productivity: Timely and accurate communication streamlined processes and improved overall productivity.
• Fair and Equitable Treatment: Consistent and unbiased communication ensured fair treatment of all employees, regardless of language background.

By partnering with TE, Lowe’s demonstrated its commitment to creating an inclusive and supportive workplace for all employees, regardless of their language proficiency.